Removal Company Mayfair Terms and Conditions

These Terms and Conditions apply to all services provided by Removal Company Mayfair and set out the basis on which we carry out removals, packing, loading, unloading, storage-related handling, and any associated services agreed in writing. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. If there is any conflict between these terms and a separate written agreement, the written agreement will take priority only where it expressly states that it overrides these terms.

These terms are designed to be clear and practical, so that both the customer and the Mayfair removals company understand their responsibilities before work begins. The customer should read them carefully before confirming a booking. If the customer is arranging services on behalf of another person, organisation, landlord, tenant, estate, or business, the customer warrants that they have authority to accept these terms for that party.

1. Booking process

A booking is only considered confirmed when the customer has accepted the quotation and we have issued written confirmation, or when a deposit has been paid and acknowledged, whichever occurs first. Quotes are normally based on the information supplied by the customer, including the size and volume of items, access conditions, distance, parking restrictions, floor levels, timing, and any special handling requirements. If the customer gives incomplete or inaccurate information, the quotation may be revised before or during the job.

To ensure an accurate booking, the customer must provide truthful and complete details about the property, contents, access, and any items requiring special care. This includes, where relevant, dismantling needs, fragile possessions, heavy furniture, narrow stairs, lift restrictions, restricted parking, and time-sensitive deadlines. The removal company in Mayfair may reasonably request photographs, inventories, or additional information before confirming availability. We reserve the right to refuse or amend a booking if the service requested is unsafe, unlawful, or materially different from the details initially supplied.

Customer obligations before the service

The customer is responsible for ensuring that all items to be moved are packed appropriately unless packing has been separately agreed. Loose items should be secured, and hazardous or prohibited goods must be removed from the load. The customer should also make sure that all necessary permissions are in place, including building access, lift bookings, permits, and parking arrangements where applicable. Delays caused by the absence of access or permissions may result in additional charges.

Any changes to the booking requested after confirmation are subject to our approval and may affect the price, crew size, vehicle type, and schedule. We will use reasonable efforts to accommodate changes, but we do not guarantee availability. If a change materially alters the scope of work, a revised quotation may be issued. For time-specific jobs, the estimated start and completion times are approximate unless expressly guaranteed in writing.

2. Payments

Unless otherwise agreed in writing, payment is due in full on completion of the service. In some cases, a deposit or advance payment may be required to secure the booking, particularly for long-distance moves, storage handling, or work requiring specialist equipment. All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on the quotation provided. The customer must ensure that payment is made using an approved method and within the stated timeframe.

If a deposit is taken, it is normally non-refundable except where cancellation rights apply under these terms or where we are unable to provide the service for reasons within our control. Any balance outstanding must be paid immediately upon completion unless a different payment schedule has been agreed in writing. We may charge interest on overdue sums at the statutory rate permitted by UK law, together with reasonable recovery costs. The customer remains responsible for payment even if a third party was intended to fund the move.

Additional charges

Additional charges may apply where the actual service differs from the booked service, including waiting time, congestion, parking penalties caused by the customer’s arrangements, extra labour, carrying items over unusual distances, additional stops, disassembly or reassembly not included in the quote, or the handling of items requiring special care. If the customer asks us to continue working despite a significant variation, the customer agrees to pay the revised charge. We may suspend work until an acceptable payment arrangement is confirmed.

3. Cancellations and postponements

The customer may cancel or postpone a booking by giving notice in writing. The amount payable, if any, will depend on how much notice is given and whether costs have already been incurred. If cancellation is made well in advance and no resources have been allocated, a refund of any deposit may be made at our discretion less any administration or non-recoverable costs. If cancellation occurs shortly before the scheduled date, the customer may be charged a proportion of the quoted fee to cover reserved labour, vehicle allocation, and lost time.

Where the customer postpones the booking, we will try to reschedule to a mutually convenient date, but availability cannot be guaranteed. If no alternative date is agreed, the postponement may be treated as a cancellation. We may cancel or reschedule a booking if there are unavoidable circumstances, including severe weather, vehicle breakdown, staff illness, safety concerns, access restrictions, or events outside our reasonable control. In such cases, our liability is limited to refunding sums paid for services not provided, and we shall not be responsible for indirect losses.

If the customer is not present, fails to provide access, or is unable to proceed on the scheduled day, we may treat this as a late cancellation or failed attendance and charge accordingly. Where repeated changes or delays make completion impractical, we reserve the right to terminate the booking on reasonable notice. Any cancellation policy stated in a separate quotation or service agreement will take precedence if it differs from this section.

4. Liability and damage

We will take reasonable care when handling items, property, and access areas. However, removals involve physical movement of goods and some risk is inherent. The customer must notify us in advance of any items of exceptional value, fragility, sentimental importance, or difficulty of handling. Unless expressly agreed in writing, we do not accept responsibility for items that have not been packed by our team, for pre-existing damage, or for damage caused by insufficient or inappropriate packing by the customer.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our liability for loss or damage to goods is limited to the lower of the actual repair or replacement cost and any applicable agreed valuation, insurance cover, or statutory limit set out in the quotation. We do not accept liability for indirect or consequential losses, including lost profits, missed deadlines, loss of use, or emotional distress.

Claims procedure

Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable period after completion. The customer should provide photographs, a description of the alleged damage, proof of ownership where appropriate, and any relevant evidence of value. We may inspect the item and request further information before deciding whether the claim is valid. Failure to allow us a fair opportunity to inspect or mitigate damage may affect the outcome of the claim.

We are not responsible for damage caused by items being overfilled, unstable, improperly secured, or unsuitable for transport. The customer should remove batteries, fuel, pressurised containers, and similar materials unless we have expressly agreed to handle them. Our team may refuse to move items that are unsafe, unlawful, or likely to damage other property. If a customer instructs us to proceed against our advice, the customer accepts responsibility for the risks arising from that instruction.

5. Waste regulations and prohibited items

When the service includes disposal, clearance, or removal of unwanted goods, the customer must ensure that items are correctly identified and that only lawful waste is handed over. We operate in accordance with applicable UK waste regulations, including requirements relating to safe transfer, appropriate handling, and disposal at authorised facilities. Waste transfer documentation may be issued where required, and the customer agrees to provide any information needed to complete it accurately.

We do not accept hazardous, illegal, contaminated, or specialist regulated waste unless this has been expressly agreed and properly licensed arrangements are in place. Prohibited items may include, without limitation, asbestos, chemicals, solvents, paints in significant quantities, medical waste, gas cylinders, explosives, live ammunition, fuel, radioactive materials, and certain electronic items requiring separate treatment. The customer must disclose any such material before the job begins. If prohibited waste is discovered during the service, we may stop work and charge for time already spent.

Where waste is collected as part of a removal or clearance, ownership is deemed to pass to us only for the purpose of lawful transport and disposal. The customer confirms that they have the right to dispose of the items and that they are not disposing of goods unlawfully. If the customer misdescribes items or fails to disclose restricted materials, the customer will be liable for any fines, penalties, costs, or losses arising from that breach, to the extent permitted by law.

6. Customer property and access

The customer is responsible for protecting floors, walls, doors, lifts, and other access points unless we have specifically agreed to provide protective materials or services. Reasonable wear arising from normal removals activity is not treated as damage. The customer should also ensure that items are disassembled or made ready for transport if this has been agreed in advance. We accept no responsibility for delays or damage caused by poor access, inadequate packaging, or concealed defects in furniture or property.

Any item left in our possession must be clearly identified, and the customer should keep an inventory of all goods being moved. If the customer asks us to leave items in a particular room, storage area, or external location, this is done at the customer’s risk unless otherwise agreed in writing. We are not required to move items beyond reasonable access points where doing so would be unsafe or impractical.

7. Storage-related handling

If services include temporary storage handling, loading into storage, or unloading from storage, the customer remains responsible for notifying us of any special storage conditions. We are not liable for deterioration caused by inherent defects, inadequate packing, moisture, temperature fluctuations, pests, or the passage of time unless the loss is directly caused by our negligence. Separate storage terms may apply where a third-party storage facility is used.

We may use subcontractors or third parties to perform part of the service, provided that this does not materially reduce the quality of the service. The customer authorises us to act on their behalf for routine operational matters connected to the booking. However, any contractual promise about price, timing, or scope must be recorded in writing. Oral statements by staff are not binding unless confirmed by an authorised representative in writing.

8. Insurance and valuation

We maintain insurance cover appropriate to the services we provide, but insurance is not the same as unlimited liability. The customer is encouraged to arrange suitable cover for high-value items, particularly where the value exceeds standard industry assumptions. If the customer requests additional cover or valuation, this must be agreed before the move begins and may increase the price. In the absence of agreed enhanced cover, compensation will be assessed fairly and in line with the limits stated in these terms.

9. Force majeure

Neither party will be liable for delay or failure to perform where caused by events outside reasonable control, including extreme weather, fire, flood, strike, civil disturbance, traffic incidents, road closures, acts of government, pandemics, or utility failures. Where such an event affects performance, we will try to rearrange the service within a reasonable period, but we are not responsible for losses resulting from delay or non-performance caused by such events.

These Terms and Conditions form the entire agreement between the parties in relation to the services described, unless replaced or supplemented by a written contract signed or otherwise clearly accepted by both parties. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue in force. A failure by us to enforce any right or remedy does not mean that we waive that right or remedy in the future.

10. Governing law

These terms, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. Nothing in these terms affects the customer’s statutory rights under applicable UK consumer legislation.

By booking a service with Removal Company Mayfair, the customer confirms that they have read, understood, and accepted these Terms and Conditions.