Terms and Conditions

Mayfair Removal Company Terms and Conditions

These Terms and Conditions set out the basis on which Mayfair Removal Company provides removal, relocation and associated services to residential and commercial customers. By booking our services, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Mayfair Removal Company, the provider of removal and associated services.

Customer means the person, firm or organisation that requests and or pays for the services.

Services means removal, packing, loading, transportation, unloading, unpacking, storage or any related services provided by the Company.

Goods means all items, furniture, personal belongings, equipment, or other property which are the subject of the Services.

Service Area means the areas in which the Company ordinarily operates removal and transport services within the United Kingdom.

2. Booking Process

2.1 A booking is made when the Customer accepts a written or verbal quotation from the Company and the Company confirms availability for the requested date and time.

2.2 Quotations are normally based on the information provided by the Customer, including but not limited to property size, access conditions, volume of Goods, specific service requirements and the locations involved. The Company reserves the right to amend the quotation or apply additional charges if the information provided is incomplete, inaccurate or changes prior to or on the day of the move.

2.3 The Customer is responsible for informing the Company of any circumstances that may affect the Services, including but not limited to restricted access, parking limitations, staircases, lifts, long carry distances, time restrictions or special handling needs.

2.4 Any quotation issued by the Company is valid for a limited period as specified at the time of quotation. After the expiry of that period, the Company may revise or withdraw the quotation without notice.

2.5 All bookings are subject to availability. The Company does not guarantee availability for any date or time until it has issued a confirmation of booking.

3. Services Provided

3.1 The Company will provide the Services with reasonable care and skill and in accordance with these Terms and Conditions.

3.2 Unless otherwise agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, or the removal of any fixtures or fittings fixed to the fabric of a building.

3.3 The Company may use its own staff, vehicles and equipment, or reputable subcontractors, to perform any part of the Services, provided that the Company remains responsible for the overall performance of the Services.

3.4 The Customer acknowledges that estimated journey times and completion times are subject to traffic conditions, access, weather and other factors beyond the Companys control, and are therefore not guaranteed.

4. Customer Responsibilities

4.1 The Customer must ensure that the Goods are properly prepared and packed for transport, unless packing services have been expressly included in the booking.

4.2 The Customer must ensure that all items not intended for removal are clearly marked or separated from the Goods to be moved.

4.3 The Customer must arrange suitable parking and obtain any necessary permits or authorisations for the Companys vehicles at all collection and delivery addresses. Any penalties or charges arising from inadequate parking arrangements, where caused or contributed to by the Customer, may be charged to the Customer.

4.4 The Customer must be present, or represented by an authorised adult, at the collection and delivery addresses to provide access, confirm instructions and sign any relevant paperwork, unless otherwise agreed in advance.

4.5 The Customer is responsible for complying with all relevant building regulations, lease conditions and property rules that may affect the Services.

5. Payments and Charges

5.1 The Customer agrees to pay the charges for the Services as set out in the quotation or as otherwise agreed in writing.

5.2 Unless otherwise agreed, a deposit may be required to secure the booking. The balance is normally payable on or before the day of the move and before unloading is completed.

5.3 Payment must be made in cleared funds using an accepted method of payment. The Company reserves the right to refuse to start or continue the Services if payment is not received when due.

5.4 If the Customer fails to pay any sum when due, the Company may charge interest on the outstanding amount at the statutory rate applicable to business transactions in the United Kingdom, accruing on a daily basis until the amount is paid in full.

5.5 Additional charges may apply where:

a there are delays beyond the Companys reasonable control arising from the Customers actions or omissions

b the work required differs from that described at the time of quotation

c access is more difficult than advised or requires extra staff or equipment

d the move involves additional journeys, waiting time, or handling.

6. Changes and Cancellations

6.1 If the Customer wishes to change the date, time or scope of the Services, they must notify the Company as early as possible. The Company will use reasonable efforts to accommodate such changes but cannot guarantee availability.

6.2 If the Customer cancels the Services, the Company may apply cancellation charges as follows, unless otherwise stated in writing:

a Cancellation more than seven days before the scheduled service date No cancellation fee, and any deposit may be refunded or credited at the Companys discretion.

b Cancellation within seven days and up to 48 hours before the scheduled service date A cancellation fee of up to 50 percent of the quoted price may be charged.

c Cancellation less than 48 hours before the scheduled service date A cancellation fee of up to 100 percent of the quoted price may be charged.

6.3 If the Company needs to change or cancel the Services due to circumstances beyond its control, including but not limited to severe weather, accidents, mechanical failure, staff illness or legal restrictions, it will notify the Customer as soon as reasonably practicable and offer an alternative date or a refund of any sums paid for the affected Services. The Company will not be liable for any indirect or consequential losses arising from such changes.

7. Items Excluded from Transport

7.1 The Company will not transport any items which are illegal, hazardous or prohibited under any applicable law, regulation or transport rule. The Customer must not include any such items in the Goods.

7.2 Without limitation, the following items are excluded unless expressly agreed in writing:

a Explosives, firearms, ammunition or weapons

b Flammable, corrosive or toxic substances

c Compressed gases and cylinders

d Perishable goods requiring controlled temperatures

e Live animals or plants

f Cash, bonds, securities, precious metals, jewellery of high value and other highly valuable items.

7.3 If any excluded items are included without the Companys knowledge, the Company may remove, dispose of or hand them to the authorities as appropriate, and the Customer will be responsible for any resulting loss, damage, cost or claim.

8. Liability and Limitations

8.1 The Company will take reasonable care of the Goods while they are in its custody and control. Its liability for loss of or damage to the Goods is subject to the limitations in this clause.

8.2 The Companys liability for loss or damage to the Goods, however caused, will not exceed a reasonable replacement value per item or per consignment, subject to any specific limits notified to the Customer at the time of booking or in the quotation.

8.3 The Company will not be liable for:

a Loss or damage arising from war, terrorism, civil unrest, industrial disputes, natural disasters or events beyond its reasonable control

b Loss or damage caused by normal wear and tear, inherent defects, pre-existing damage, gradual deterioration, or poor construction or assembly

c Loss of or damage to fragile or delicate items not properly packed or protected by the Customer, unless the Company has agreed to provide professional packing for such items

d Indirect or consequential losses including but not limited to loss of profit, loss of opportunity, loss of use, or emotional distress

e Damage to property, fixtures or fittings where the Company has acted in accordance with the Customers instructions and where the risk of such damage could not reasonably have been avoided.

8.4 The Customer must inspect the Goods as soon as reasonably practicable after delivery and notify the Company in writing of any loss or damage within a reasonable period. Failure to do so may prejudice any claim.

8.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other matter that cannot be excluded or limited by law.

9. Insurance

9.1 The Company maintains appropriate insurance cover for its removal operations within the United Kingdom, subject to policy terms, conditions and exclusions.

9.2 The Customer is encouraged to review their own insurance arrangements, including any household or business insurance, to ensure that the Goods are fully covered before, during and after the move.

9.3 Any additional or extended insurance requested by the Customer may be subject to separate terms and charges.

10. Access, Property and Parking

10.1 The Customer must ensure safe and reasonable access to all premises at which the Services are to be performed.

10.2 The Company is not responsible for damage to driveways, grounds or other surfaces resulting from the normal use of vehicles, where there was no suitable alternative access and the Customer requested or consented to vehicles using such access.

10.3 The Customer is responsible for any parking penalties, clamping or towing charges incurred as a result of inadequate or incorrect information or instructions regarding parking at collection or delivery addresses, where such penalties could not have been avoided by the Company acting reasonably.

11. Waste Regulations and Disposal

11.1 The Company complies with applicable waste management and environmental regulations in the United Kingdom when handling and disposing of waste and unwanted items.

11.2 Where the Customer requests the removal and disposal of items, the Customer confirms that they are the owner of those items or are otherwise authorised to arrange their disposal.

11.3 The Company will only dispose of waste through lawful and appropriate channels. It will not fly-tip or dispose of waste in an unauthorised manner.

11.4 Additional charges may apply for the removal and disposal of waste or unwanted items, particularly where they are bulky, heavy, hazardous or require special handling. The Customer will be informed of any such charges in advance where reasonably practicable.

12. Delays and Events Beyond Control

12.1 The Company will not be liable for delays or failure to perform the Services where such delays or failures are due to events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, mechanical breakdowns, public transport disruption, strikes, or other unforeseen circumstances.

12.2 In such cases, the Company will take reasonable steps to minimise the impact on the Customer and to resume or reschedule the Services as soon as reasonably practicable.

13. Complaints and Disputes

13.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved.

13.2 The Customer should provide full details of the issue, including dates, addresses, descriptions of the Goods affected and any supporting evidence, to help the Company review the complaint.

13.3 The Company will handle complaints fairly and in good faith, aiming to provide a response within a reasonable time frame.

14. Privacy and Data Protection

14.1 The Company may collect and process personal data relating to the Customer in order to provide the Services, manage bookings, process payments and comply with legal obligations.

14.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take appropriate measures to safeguard such data against unauthorised access, loss or misuse.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated terms are published or notified to Customers.

15.2 The Terms and Conditions applicable to a particular booking are those in force at the time the booking is confirmed, unless both parties agree in writing to apply updated terms.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the Services, including any non-contractual disputes or claims.

By proceeding with a booking and using the Services of Mayfair Removal Company, the Customer confirms acceptance of these Terms and Conditions.